Support and Resources
Various resources are available to assist you with understanding LexisNexis Police Records products and services.
Feedback
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The LexisNexis Claims and Police Reports web portal allows users to access claims and police reports through a single online portal.
Sign In
Access the web portal through this link to begin the sign in process: .
The web portal allows for easy access to update or change your account settings.
Change Password
These instructions detail the process of manually changing or updating your password.
Change Security Image
These instructions detail the process of manually changing or updating your security image.
One-Time Passcode
The one-time passcode is a security feature implemented by the web portal.
Session
When you sign into the web portal, you initiate a session. A session lasts for as long as you remain signed in.
The Order History screen provides a consolidated list of all reports retained in the system, arranged in a grid format.
Resume Incomplete Reports
Reports that have not been submitted can be resumed later.
The LexisNexis Claims and Police Records web portal offers print and download options directly from both the Order History and Results Summary pages for convenience.
Print a Report
The option to print reports is available on both the Order History and results summary screens.
Download a Report
The option to download reports is available on both the Order History and Results Summary screens.
The LexisNexis Claims and Police Reports web portal offers two distinct methods for searching, depending on your needs.
Basic Search
Basic Search is a simple search, allowing you to locate reports based on Customer Number, Party First Name, Party Last Name, or Report Number.
Advanced Find
Advanced Find is a complex search, allowing you control over a multitude of parameters in order to locate specific orders or reports.
The following sections contain information on the report types available through the portal along with a brief description of the type of information provided in each report.
Ordering an Auto Accident Report
Auto accident reports differ than other incident reports in that they can return one of three status types when ordered.
Ordering Other Incident Reports
The remaining twenty-five reports all share a similar work flow.
Incident Report Reason Codes
The following table includes the possible incident report reason codes and descriptions.
The following section provides details on ordering interactive reports through the Insurance Solutions portal.
Ordering an AutoCheck Report
The AutoCheck report requires that you submit an account number, claim number, and a VIN (vehicle identification number) with your order.
Ordering a Claims MVR (Driving History)
The following fields are required when ordering a LexisNexis Motor Vehicle Record (MVR)
Ordering a VIN Household Report
The following fields are required when ordering a VIN Household.
Ordering a VIN Only Report
The following fields are required when ordering a VIN Only report.
VIN Plate Only Report
These topics discuss the different sections of the VIN Plate Only report. Field descriptions are included in the succeeding sections.
VIN Standard Report
These topics discuss the different sections of the VIN Standard Report. Field descriptions are included in the succeeding sections.
Carrier Discovery Reports
LexisNexis Carrier Discovery reports can be ordered using a VIN (vehicle identification number) or the subject's name and address.
The following section details the management report types available via the LexisNexis Claims and Police Reports portal.
Volume Reports
This section contains information pertaining to the two available volume report types.
Incident TAT
The Incident turnaround time report allows you to search or download reports by all available search types.
The user management feature is only available to users that have been granted an administrator role.
User Search
The user management section allows you to search for users using the criteria that you define.
User List
The user list contains all portal user IDs.
Add User
The Add User function allows you to create a new user and assign access rights.