Incident TAT

The Incident turnaround time report allows you to search or download reports by all available search types.

The following search types are available in the Incident turnaround time search.

User

This field allows you to search by a single, multiple, or all users. Click the check box next to a user in the drop down menu to add them to the search. To remove a user, click the X to the right of their username. Click Clear to remove all users from the search.

This role is only available to users with a supervisor role.

Accounts

This field allows you to search by single, multiple, or all account names. Click the check box next to an account in the drop down menu to add it to the search. To remove an account, click the X to the right of the account name. Click Clear to remove all accounts from the search.

Report Types

This field allows you to search by a single, multiple, or all report types. Click the check box next to a report type in the drop down menu to add it to the search. To remove a report type, click the X to the right of the report type. Click Clear to remove all report types from the search.

Group By

This required field allows you to search with zero, single, or report types. Click the check box next to a report type in the drop down menu to add it to the search. To remove a report type, click the X to the right of the report type. Click Clear to remove all report types from the search.

Time Span Covered

This required field allows you to search using Year to Date by default. Click Clear to select Last Month or Custom Dates.

Saving and Subscribing

This required field allows is used to name the report.

Subscribe?

This check box allows the user to subscribe to report which will be sent via email on a monthly basis.

You cannot subscribe to reports with a custom date.

Destination emails

This field allows you to enter up to five email addresses that will receive the subscribed report via email.

Clear

This button will clear all selections in all form fields allowing you to create a new search.

Save

This button will save the search you created to your saved searches.

Download

This button will export the report results for your report to an Microsoft Excel spreadsheet.