Order History
The Order History screen provides a consolidated list of all reports retained in the system, arranged in a grid format.
You can access the Order History screen at any time, by selecting Order History from menu, located in the upper left-hand corner of any screen.
 | Incident reports will remain available via the Order History screen for a period of two years. Interactive reports will remain for 14 days, with the exception of PA MVR (motor vehicle record), which will remain for 24 hours. |
By default, the Order History displays non-archived reports.
Additionally, using the Display Results drop-down menu located to the right of the Order History heading, you may restrict the grid to display only items you have selected from the pick list. You may select any combination of the following:
- All Results
- Archived Reports
- Non-Archived Reports
| Order History Column | Description | ||
|---|---|---|---|
| Order Date | The date and time the report was ordered. | ||
| Claim Number | The 22 character alphanumeric customer reference number associated with the order. | ||
| Account | The account number used for ordering the report. | ||
| Parties | The name of the involved parties. | ||
| Report Name | The name of the product ordered. | ||
| Completed Date | The date and time the report was completed. | ||
| Report Status | The following are possible report statuses that may be returned:
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| User | The 8 character alphanumeric user ID. | ||
| Actions | This drop-down menu allows the user to select additional actions related to each report. Users may choose any of the following actions:
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